Shipping Policy
Welcome to Jaded! We want your shopping experience to be smooth and reliable. This policy covers orders shipped to addresses in the United Kingdom and explains how we process, ship and deliver your order.
Processing time
Every order is prepared with care before it ships. Processing takes 1–3 business days and includes order verification, quality checks and packaging. Orders placed on weekends or public holidays start processing on the next business day.
Delivery time
After processing, your order is handed to the carrier. Estimated delivery time: 6–10 business days.
Total shipping time
- Processing: 1–3 business days
- Delivery: 6–10 business days
- Estimated total: 7–13 business days
These are estimates, not guaranteed delivery dates. Carrier delays, public holidays, peak periods, weather and other circumstances outside our control can affect delivery. Under UK law, if your order has not arrived within 30 days of purchase, you may be entitled to cancel it and receive a refund.
Shipping costs
We offer free tracked shipping on eligible UK orders. Any shipping cost that applies is shown at checkout before you pay.
Customs, taxes and import charges
The price shown at checkout is the price you pay. We do not expect additional charges for deliveries within the United Kingdom. If customs duties, import taxes or carrier handling fees do apply to your delivery, they are the customer's responsibility unless we stated otherwise at checkout.
Tracking your order
Once your order ships, you receive an email with tracking information. Please allow up to 24 hours for tracking to become active after the parcel is handed to the carrier. If the tracking has not updated for several business days, email us and we will look into it.
Address accuracy
Please check your shipping address carefully before you pay. We are not responsible for delivery problems caused by an incorrect or incomplete address, including missing apartment numbers or wrong postcodes. If you need to correct your address, email us as soon as possible. Address changes cannot be guaranteed once your order is in processing or has shipped.
Undeliverable or returned parcels
If a parcel is returned to us because of an incorrect or incomplete address, failed delivery attempts, refusal or non-collection, we may offer reshipment to a corrected address. A new shipping fee may apply. See our Refund & Return Policy, section 12.
Lost or missing parcels
If tracking shows your order as delivered but you cannot find it, please check around your delivery address, with neighbours, and with building reception or the mailroom. If it is still missing, contact the carrier for a trace, then email us within 7 days of the marked delivery date. We review each case individually.
Damaged parcels
If your order arrives damaged, please document it straight away with clear photos or an unboxing video and email us within 7 days of delivery, with your order number. We resolve confirmed cases as described in our Refund & Return Policy, section 4.
Returns
You have 30 days from delivery to request a return. Return postage is paid by the customer unless the item was damaged, defective, incomplete or incorrect. Full details are in our Refund & Return Policy.
Contact
jaded-uk@outlook.com. We respond to all emails within 24 hours on weekdays.