Terms and Conditions

Welcome to Jaded. These Terms & Conditions apply to your use of jaded-jewellery.com and to every order you place through it. By using our website or placing an order you agree to these Terms. Please read them before you buy.

1. About us

Trade name: Jaded. Website: jaded-jewellery.com. Email: jaded-uk@outlook.com. We respond to all emails within 24 hours on weekdays.

2. Using our website

You confirm that you are legally able to enter into a contract, or that a parent or guardian has given permission. The information you give us when you order must be correct, current and complete. If you create an account, you are responsible for keeping your login details secure and for activity under your account.

3. Our products and offers

We try to show our products as accurately as possible, but colours, sizes and appearance can vary slightly because of screen settings and production differences. Obvious mistakes in prices, descriptions or promotions do not bind us. We may change products, prices, promotions and availability at any time, but a change never affects an order that was already confirmed.

4. Placing an order

Your order is an offer to buy the products you selected. We confirm it by email, and the contract is formed when we send that confirmation. We may refuse or cancel an order for justified reasons, such as suspected fraud, a clear pricing error or a product that is out of stock. If we cancel, we tell you as soon as possible and refund anything you paid.

5. Prices and payment

Prices are shown in pounds sterling (£) at checkout and include VAT where it applies. You pay at checkout. If customs duties, import taxes or carrier fees apply to your delivery, they are your responsibility unless we stated otherwise at checkout. You must give accurate payment and billing information.

6. Delivery

We process orders within 1–3 business days. Delivery times and costs are set out in our Shipping Policy. Delivery times are estimates, not guaranteed dates. Responsibility for the goods passes to you when they are delivered to the address you gave. If your order has not arrived within 30 days of purchase, you may be entitled to cancel it and receive a refund.

7. Returns

You can return your order within 30 days after you receive it. How to cancel or return an item, who pays for postage and how refunds work are set out in our Refund & Return Policy, which forms part of these Terms.

Returns are not available for personalised or made-to-order products, sealed products that cannot be returned for hygiene reasons once unsealed, or other products the law excludes.

The products we sell must be as described, of satisfactory quality and fit for purpose. If an item is faulty or not as described, you have legal rights under the Consumer Rights Act 2015, including a right to a repair, replacement or refund. Please tell us within 7 days of delivery where possible, with photos. Our process is set out in the Refund & Return Policy, section 4. Nothing in these Terms affects your statutory rights. Normal wear and tear, damage caused by misuse, accidents or modifications, and use contrary to the care instructions are not faults.

9. Lost, stolen or damaged parcels

If tracking shows delivery but you did not receive the parcel, check around your address and with neighbours, contact the carrier, and email us within 7 days of the marked delivery date. If a parcel arrives visibly damaged, document it with photos or an unboxing video and contact us within 7 days of delivery. See the Refund & Return Policy, sections 4 and 13.

10. Intellectual property

All content on our website, including photos, text, graphics, logos, brand names, designs, videos and marketing material, belongs to Jaded or its licensors. You may use it for personal, non-commercial purposes only. You may not copy, reproduce, distribute, modify or use it commercially without our written permission.

Our website may link to third-party websites or tools. We are not responsible for their content or practices. Our store runs on Shopify, but every purchase is made with Jaded, and Shopify is not a party to your contract with us.

12. Privacy

We handle your personal data in line with our Privacy Policy.

13. Reviews and feedback

If you send us reviews, photos or other content, you allow us to use, publish and display it for business and marketing purposes, unless we agreed otherwise. You confirm it does not infringe anyone's rights. We may remove content that is unlawful, offensive or misleading.

14. Errors and omissions

Our website may occasionally contain typing errors or inaccuracies in descriptions, prices, promotions, shipping charges or availability. We may correct them and, where necessary, cancel the affected order and refund you in full.

15. Prohibited uses

You may only use our website lawfully. You may not use it for fraud or other unlawful purposes, to infringe our or anyone else's rights, to send false, harmful or malicious content (including viruses), to scrape or copy it without permission, or to interfere with its security. We may suspend or end access if you break these Terms.

16. Our liability

If we break these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of that breach, but not for losses that were not foreseeable. We are not liable for loss of profit or business losses, as we sell to consumers only. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not allow us to limit or exclude. The website is provided as available, and we cannot guarantee it will always be uninterrupted or error-free.

17. Complaints

If you have a complaint, email jaded-uk@outlook.com and describe the problem clearly. We acknowledge complaints within 24 hours on weekdays and aim to resolve them within 30 days. If it needs longer, we will tell you why and when to expect an answer.

18. Changes to these Terms

We may update these Terms by posting a new version on our website. The version that applies to your order is the one in force when you placed it.

19. General

If any part of these Terms is found to be unlawful or unenforceable, the rest stays in force. These Terms, together with our Refund & Return Policy, Shipping Policy and Privacy Policy, are the entire agreement between you and Jaded about your order.

20. Governing law

These Terms and any contract between you and Jaded are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in the courts where you live. This does not take away any mandatory consumer rights you have under the law of the country where you live.

21. Contact

Questions about these Terms: jaded-uk@outlook.com.